Predictive Analytics

More robust omnichannel capabilities have Best Buy CEO Hubert Joly confident about his company’s ability to execute during the holidays, but his views on overall demand for consumer electronics are another matter.

Best Buy said it expects weak demand for consumer electronics in the fourth quarter and forecast flat same-store sales at domestic locations following a 0.5% third quarter comp increase that was aided by an 18% online increase.

Digital gift cards are less risky than retailers think, and that’s not the only common piece of online fraud “wisdom” that is false.

Retailers are advised to brace for a higher level of fraud online and across all channels this holiday season.

That’s according to ACI Worldwide, which based its recommendation on new benchmark data from millions of transactions from large global retailers. The company noted that fraud rates by volume have increased by 30%, compared to 2014 as consumers shop with more devices online and card issuers are slower to shut down accounts after fraudulent activity.

With 2016 upon us, most everyone is thinking about the New Year’s resolutions they have in place for the upcoming year. The perennially popular resolutions range from losing weight to getting out of debt.

If you look closely, the resolutions could mirror goals that retailers may want to consider in 2016, especially as it relates to loss prevention (LP).

The holiday promotion season is fast approaching with the arrival of Thanksgiving and Black Friday. From that moment the race is on for customer dollars through to the New Year. We’ve all been through this many times, and it seems like no sooner has one season finished than we are shortly into planning for the next. But what impact are the prices we set having on customer behavior and the profits of retailers?

What if you could target parents based on their specific stage of parenthood, such as expectant or parents of a newborn? According to The Drum, eBay Advertising is rolling out a new tool that will let retailers using its service do just that. [The Drum]

A 3,500-sq.-ft. rotunda “smart” skylight has been installed in the new grand entrance and event space at the nation’s largest shopping mall. The new space is part of Mall of America’s 750,000-sq.-ft. expansion.

The skylight is comprised of more than 300 panes of electronically tintable SageGlass, which controls sunlight to optimize daylight and enhance comfort by preventing glare and solar heat.

Pier I Imports is getting personal in its online marketing efforts, delivering individualized content to customers that is based on their previous shopping activity.

The retailer has partnered with Certona, a provider of real-time omnichannel personalization, to deliver a “hyper-personalized omnichannel experience” to shoppers.

E-commerce platform provider Demandware has released its annual list of retail predictions for 2016, and many of them center on how machines will continue taking over tasks once done by people.

Out of the nine trends Demandware identifies, four are related to growing IT automation: machine learning driving voice-based intelligence assistants, in-store payment evolving dramatically, data-driven decision marketing replacing gut instinct, and last-mile fulfillment providers driving instant gratification.

Excess energy consumption in retail can exceed 30%, which means there is a huge opportunity for savings that many retailers s have not yet fully explored.

Retailers spend nearly $20 billion annually on energy expenses, according to the U.S. Environmental Protection Agency. By saving just 15% from optimizing operations and eliminating waste, we can save $3 billion as an industry.