Predictive Analytics

Consumer sentiment dipped in August amid concern about rising prices.

A British retail giant is automating its call center, a move that is freeing up customer service agents for store-level tasks.

The parent company of Fabletics, the fast-growing activewear brand, is using a new kind of chatbot to drive customer service.

The Aldo Group is delving deeper into artificial intelligence as it looks to simplify its enterprise IT operations.

The National Retail Federation increased its retail sales forecast for 2018, citing tax reform and other positive economic indicators. But the positive news came with a warning.

Complicated online checkout is taking a toll on digital sales — and long-term customer loyalty.

CSA recently spoke with Kevin Stadler, president and CEO of 4R Systems, about why optimized inventory is a must in an omnichannel landscape.

Inventory management has emerged as a key factor for operational efficiency within physical stores — and there is almost no room for error in today’s omnichannel marketplace.

Brick-and-mortar retailers are standing at a crossroads – the intersection of innovation and security.

Products that feature more robust content are topping Amazon’s merchandise searches.