Predictive Analytics

Dollar General reported second-quarter earnings and same-store sales that beat analysts’ expectations as more people shopped its stores.

Despite beating second quarter profit and revenue expectations, Best Buy anticipates slower growth going forward.

Lowe’s Cos. on Wednesday reported second quarter earnings and sales that topped the Street as a delayed spring finally drove customers to stores.

Consumer sentiment dipped in August amid concern about rising prices.

A British retail giant is automating its call center, a move that is freeing up customer service agents for store-level tasks.

The parent company of Fabletics, the fast-growing activewear brand, is using a new kind of chatbot to drive customer service.

The Aldo Group is delving deeper into artificial intelligence as it looks to simplify its enterprise IT operations.

The National Retail Federation increased its retail sales forecast for 2018, citing tax reform and other positive economic indicators. But the positive news came with a warning.

Complicated online checkout is taking a toll on digital sales — and long-term customer loyalty.

CSA recently spoke with Kevin Stadler, president and CEO of 4R Systems, about why optimized inventory is a must in an omnichannel landscape.