Data Management

A luxury department store retailer has lost its first-ever cyber security chief.   Sarah Hendrickson has left her post as Neiman Marcus’ chief security information officer, reported D Margazine. She joined the company in November 2014, the first executive to hold the position. Neiman Marcus introduced the role following its high profile data breach in 2013.  

Eager to improve customer service and security at the front end, Forever 21 is converting its point-of-sale (POS) fleet to a single solution.   Through a partnership with Toshiba Global Commerce Solutions, the fast-fashion retailer is adding the vendor’s hardware, equipment and services across all its corporate stores around the globe. The agreement makes Toshiba the chain’s single point of contact for all POS systems, peripherals and original equipment manufacturer (OEM) front and back office retail store technology. 

The Buckle is the latest cyber-crime target.   The teen apparel retailer was alerted that some guest credit card information was pilfered following purchases made at some of its retail stores. The chain launched a thorough investigation, which revealed that store payment data systems were infected with a form of malicious code, which was quickly removed.   

Eager to strengthen operations across its enterprise, Supervalu is moving to the cloud.   Through a strategic relationship with Sungard Availability Services (Sungard AS), the grocery company is replacing its mainframe technology infrastructure with a new mainframe platform that will offer cloud, back-up, and other solutions and services. The new configuration is designed to improve operations across the independent retailers it supports.   

For the second time in less than three years, Kmart was hit by a malicious hack.   On Wednesday, May 31, Kmart’s parent company, Sears Holdings revealed that the chain was the victim of a security incident. The company became aware of the attack, which involved unauthorized credit card activity, following certain customer purchases made at some of its Kmart stores. Shoppers were alerted to the breach via email Wednesday evening.   

Chipotle Mexican Grill is coming clean about a cyber-attack that targeted the chain last month.   An extensive investigation lead by leading cyber security firms, law enforcement and the payment card networks revealed that malware accessed payment card data used at point-of-sale (POS) devices at certain Chipotle and Pizzeria Locale restaurants between March 24 and April 18. Not all locations were involved, and the specific timeframes vary by location, according to the chain.  

Target Corp. has resolved its 2013 data breach with a deal that represents the largest multi-state data breach settlement in history.   The retailer agreed to pay a total of $18.5 million to settle the case. The money will go to 47 states and the District of Columbia, with California receiving the largest share of  the settlement, more than $1.4 million.    

The United Kingdom is preparing for Amazon’s newest technology hub — a lab that will focus on innovations from artificial intelligence to machine learning.   The online giant plans to open a new 60,000 sq. ft. development center in Cambridge this fall. The facility will have the capacity to employ more than 400 associates, including machine learning scientists, knowledge engineers, data scientists, mathematical modelers, speech scientists and software engineers.  

The Bon Ton Stores has a new technology leader.   Norm Veit has joined the company as executive VP, CIO, responsible for the chain’s IT strategy and operations.   Veit bring more than 35 years of experience to Bon-Ton, having held a variety of leadership roles in retail companies throughout his career. Most recently, he served as CIO and executive VP, distribution, real estate and facilities for Nine West Holdings, Inc.   

Harnessing customer-specific data is paramount for RueLaLa to engage shoppers and foster long-term customer relationships.