Consumer Analytics

CINCINNATI — Supermarket giant Kroger announced company EVP, Don Becker, died Wednesday after suffering an aneurysm. He was 62 years old.

Walmart earlier this week named Cindy Davis EVP of a newly created global consumer insights business unit. She will be responsible for understanding broad consumer trends world wide and creating advanced analytical tools to support Walmart’s business, a sizeable task considering Walmart’s expanding global empire and the diversity of markets being served.

New York City -- J&R Electronics stays customer-centric by partnering with Microsoft to keep its customer data up-to-date and available to staff both online and in the stores.

Click here to find out how the retailer is looking to Microsoft technology, specifically Microsoft Dynamics AX for Retail, to help its drive their business moving forward.

New York City -- For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

Vienna, Va. -- Business listings identity management provider Localeze said Tuesday that casual dining restaurant Texas Roadhouse is using its local search solutions.

Since launching the local search business listings identity management, Texas Roadhouse said it has experienced a 40% increase in website traffic directly from online listings found on local search, mobile and social platforms like Google, Yahoo, Bing, YP.com and Facebook.

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

Washington, D.C. -- A report released Tuesday by the U.S. Commerce Department said sales at U.S. retailers edged up 0.3% in January, less than the expected 0.5% to 0.6% increase, but still the seventh straight month of gains. A series of snow storms that hit much of the country throughout the month was cited as one of the factors for the weaker showing.

BENTONVILLE, Ark. — Walmart has named Cindy Davis EVP of its global consumer insights business unit created two weeks ago as part of a larger corporate restructuring.

Davis, who joined Walmart in 2007 and previously served as EVP membership and marketing for Sam’s Club will continue to report to Sam’s Club president and CEO Brian Cornell, although she will be responsible for understanding broad consumer trends world wide and to create advanced analytical tools to support the business.