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HSNi strong in third quarter
HSNi reported impressive financial results for the third quarter of fiscal 2013. Net income soared about 137% to $42 million, compared to $17.7 million in the same quarter a year prior.
In addition, net sales grew almost 3%, to $789.9 million from $778.8 million. The elimination of a roughly $18 million loss related to debt extinguishment recorded in the third quarter of fiscal 2012 drove much of the quarterly net income growth. Mindy Grossman, CEO of HSN, also cited digital and mobile growth as boosting the company’s overall performance.
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Kronos: Consumers expect seamless omni-channel shopping this season
Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.