Government shutdown dims consumer confidenceConsumer sentiment in January fell to its lowest level since Donald Trump was elected president. Q&A: Red Wing Shoe uses analytics to plot Canadian store growthRed Wing Shoe Company is ramping up its store portfolio in the Great White North — and using customer data to choose the best markets. Survey: How do consumers want to be recognized by retailers? Consumers want retailers to track them, but not necessarily in the way retailers expect. Study: Five customer experience disconnects to avoid Brands need to do a better job connecting with customers in several key touchpoints. Beauty industry in a state of ‘disruption’ Prestige beauty sales are booming even as the industry undergoes rapid change. Study: Gen Z is truly the digital generation Retailers targeting Gen Z consumers need to offer the right kind of omnichannel customer experience. Study: Online credit card fraud carries many costs The negative impact of online credit card fraud is often worsened by retailers’ response. Study: Aldi a growing competitive force Shoppers continue to score traditional supermarkets high in quality and store cleanliness and selection, but deep-discounter Aldi is a growing threat. Public stances by businesses raise risk of consumer boycotts Companies need to take care of the causes and people they publicly support. Consumer confidence falls again amid government shutdown Consumer confidence fell to an 18-month low in January amid market volatility and the government shutdown. Tech Viewpoint: Three reasons Google’s GDPR fine matters to U.S. retail Google’s record $57 million fine for violating the European Union General Data Protection Regulation (GDPR) should serve as a wakeup call for retailers everywhere. What keeps chief marketing officers up at night? Marketing officers have a lot to worry about these days. First Previous 208 209 210 211 212 Next Last
