Consumers will dump brands they don't trustPoor product quality is not the only factor that erodes consumer trust in a brand. ‘Credential stuffing’ attack hits J. CrewA common hacking technique has exposed personal information of some J. Crew customers. Ross Stores sales, earnings beat Street; to continue aggressive expansion Ross Stores reported a strong fourth quarter with earnings well above analysts’ estimates. Study: Retailers need to mobilize text interaction Constantly connected consumers increasingly seek to communicate with businesses via text. Outerwear retailer Arc’teryx expands safely, smartly Arc’teryx is automating fraud detection and analysis to ensure smooth global growth. What is online shoppers’ number one turnoff? To win the hearts of customers, e-commerce retailers need to minimize one particular cost. Online payment fraud attempts soar Attempted online payment fraud increased 73% in 2019, well exceeding the growth of digital payments overall. Amazon poses a major threat to these brands Direct-to-consumer (DTC) brands must overcome a familiar foe to thrive with consumers. Yotpo offers content syndication via Bazaarvoice Two online marketing platforms are partnering to extend the reach of brands’ product reviews and user-generated content. Panera in industry-first with coffee subscription Coffee lovers have a new subscription option. Amazon tests smart chatbots Amazon’s automated customer chat is becoming more sophisticated. Amazon tops digital customer experience rankings An e-commerce titan receives the highest ratings across four crucial customer satisfaction drivers. First Previous 161 162 163 164 165 Next Last
