Consumer Analytics

Rite Aid has launched a comprehensive initiative to enhance its customer experience.

Mastermind Toys is leveraging artificial intelligence to create a customized, personalized omnichannel experience, which is paying dividends.

When it comes to buying wine, beer and spirits, stores win out — even during a pandemic. 

The surge of delivering primary care services such as vaccinations, routine screenings and physical exams through retail pharmacies has reached an important milestone. 

A new survey indicates the COVID-19 pandemic has permanently changed consumer shopping habits, including a number of new expectations for stores.

BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied.

Twitter is testing a dedicated space at the top of a profile where businesses can showcase products.

Users of the Dynamic Yield Experience Optimization platform can now seamlessly implement it on any single page application framework.

The 2021 back-to-school season may include a late spike and “experience seekers,” and serve as an indicator for holiday shopping trends.

Macy’s is leveraging the new managed Google Cloud Retail Search solution to reduce “search abandonment.”