Business Intelligence (BI)

GNC Holdings Inc. is leveraging an artificial intelligence (AI) solution to add personalized content to omnichannel interactions.

Google is partnering with Global Payments Inc. to offer cloud-based digital payment solutions and services.

Seven in 10 consumers agree that one specific factor makes them impressed with a brand during the COVID-19 pandemic.

Improvements in energy efficiency, renewable energy and smart building technology are becoming more critical each year.

A cyberattack has reportedly exposed customer information of a Walmart-owned omnichannel menswear brand.

Urban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. 

Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items.

A new survey of retailers indicates they will substantially increase spending on e-commerce initiatives during 2021 as COVID-19 drives consumers online.

Retailers must have a flexible customer experience strategy to meet constantly evolving consumer expectations.