Business Intelligence (BI)

Enterprise platforms are not the most exciting part of the retailer technology environment, but they enable interesting things to happen.

Amazon is stepping up efforts to prevent bogus product reviews from being posted on its site.

The supply chain is now an opportunity, a service, an asset, even a competitive advantage.

A new survey reveals that virtually all online shoppers report at least an occasional issue with their experience.

Consumer confidence in February fell for the second consecutive month as consumers remained somewhat pessimistic about the economic outlook for the coming months.

Chief supply chain officers should focus on improving their supply chain customer experience.

An artificial intelligence-based customer intent platform is now hosted on Microsoft Azure. 

It doesn’t take many bad service experiences to turn a loyal customer against your brand.

Christmas Tree Shops is completing its separation from Bed Bath & Beyond by migrating technology operations to a hybrid cloud platform.

At ICSC’s biggest show of 2021 in Las Vegas last December, one booth, crammed to its borders with visitors, shone out as the rock star of the event. That was the booth of Placer.ai.