Business Intelligence (BI)

New York City -- After five consecutive months of year-over-year declines, overall average tickets grew 0.4% in November, after declining 1.7% in October, according to  First Data. The company’s SpendTrend analysis for November 2010 includes same-store consumer spending via credit, signature debit, PIN debit and EBT cards at U.S. merchant locations, which are compared with November 2009.

Atlanta -- EarthLink announced that it has completed its acquisition of ITC DeltaCom, a leading provider of integrated communications services to customers in the southeastern United States, in a transaction valued at approximately $524 million.

With the close of the transaction EarthLink will begin integrating its New Edge Networks and EarthLink Business Services operations with Deltacom and will market the combined services under the ‘EarthLink Business' brand name.

By Jay Leyden, [email protected]

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction. That means everything from lighting standards and cleanliness to HVAC and exterior landscaping are potentially as important to their brand as, say, their advertising campaign or the quality of their products. 

Minneapolis -- Target on Wednesday outlined a series of comprehensive sustainability commitments. The retailer set several key milestones for resource use, waste elimination and carbon footprint reduction, which the company aims to achieve by 2016, including earning the Environmental Protection Agency’s Energy Star designation for at least 75% of its buildings.

Target’s other 2016 goals are:

Tampa, Fla. -- Retail consultants RPE announced the successful implementation of retail applications from JDA Software Group at Vineyard Vines. The specific applications were chosen to quickly address concerns relative to inventory control, business intelligence/analysis and point-of-sale.

Palo Alto, Calif. -- HP Enterprise Services Monday announced Tops Friendly Markets, the New York-based supermarket chain with stores in New York and Pennsylvania, has signed a seven-year applications and infrastructure technology services contract valued in excess of $80 million that gives the retailer flexibility to transform its business processes to drive growth.

By Thomas Kiblin, [email protected]

Frenzied shopping trips, unexpected visitors and gift-wrap paper cuts -- I bet you thought consumers were the only ones suffering during the holidays. But have you ever thought that the holiday season is anything but fun for retailers IT departments?  It’s a time of scorching demand, long days and loads of customer transactions on systems typically not designed for peak performance. For retail in December, the pressure is on.

Chain Store Age recently conducted a survey of leading grocery executives to find out how the industry perceives analytics and how they are using analytics models in key operational areas such as forecasting, price optimization, space planning, and customer marketing.