Business Intelligence (BI)

Imagine you are at in a major department store’s corporate headquarters as your team prepares numbers for the upcoming holiday season. The frenetic pace of retail holiday hiring can frazzle even the most experienced manager, and diligently checking every box in the employee onboarding process can seem laughably optimistic in the rush to find, hire and get as many employees as possible going in a matter of days.

Solutions Management, a leading national retail and corporate maintenance company, has appointed Michael DiTaranto as the company’s senior operations manager.

SMI partners with retailers and corporations to provide maintenance services which include floor care, window cleaning, high dusting, power washing and janitorial services. Recovery services include emergency services, mold testing and remediation, flood restoration and fire restoration.

Charlotte, N.C. — Fiesta Restaurant Group has selected the AMTdirect software platform to manage its portfolio of more than 300 company-owned and franchised locations in the U.S. and Latin America.

AMTdirect’s integrated platform will streamline processes, consolidate real estate data across the business and provide Fiesta with a 360-degree view of its entire portfolio.

Charlotte, N.C. — Rite Aid Corporation has selected AMTdirect’s real estate software solution to manage its portfolio of more than 5,800 locations. AMTdirect’s integrated platform will help Rite Aid define and implement its real estate strategy by consolidating data, streamlining key business processes and informing decision-makers at all levels.

Redwood Shores, Calif. – Cross-channel experiences are vital to customer experience. Recent customer experience studies of retail executives — by Oracle Corp. and Tata Consultancy Services — show that to 50% and 47% of respondents, respectively, cross-channel experiences are vital to providing overall customer experience.

Walnut Creek, Calif. – While the percentage of retailers who think they know about their customers is rising, fewer retailers think they are proficient in using that knowledge for marketing purposes. According to a new study from RSR Research, “Retail Marketing 2013: Organizational Drift,” 36% of retail marketers said their customer loyalty program is a foundational element of their marketing strategy in 2013, compared to 32% last year.

Chico, Calif. – Online home improvement retailer Build.com is using Adobe Marketing Cloud as the cornerstone of its digital marketing strategies, diving deeper into visitor data to better understand what they are looking for, how they navigate online, where they are coming from, and what drives purchase decisions.

Atlanta - Shopko has selected Innotrac and Micros as its new e-commerce solution. The Shopko e-commerce site is powered by Micros on the front end with Innotrac's OMS, CRM, fulfillment and business intelligence on the back end.

West Chester, Pa. – QVC has promoted John Cowan to the position of senior VP, information technology global services. Cowan was most recently VP global systems & initiatives.

Since joining in QVC in 1994, Cowan has held positions of increasing responsibility, including VP, business strategy and technology integration, and VP of business technology. He also played a key role in the start-up of QVC in Germany and Japan, and recently assisted QVC Italy in deploying a new systems release in September 2012.

Deerfield Park, Ill. – Walgreens has entered into a multi-year agreement to provide Inovalon's data-driven encounter support platform, Electronic Patient Assessment Solution Suite (ePASS) within healthcare clinics at select Walgreens to support improvements in managed care quality and performance.

The ePASS platform allows identification and resolution of gaps in quality, care, assessment, documentation, and risk score accuracy, as well as analytical capabilities. It will be rolled out at 400 stores nationwide.