Business Analytics

The holiday season started strong at Costco where U.S. same store sales advanced 7 percent during the company’s first quarter ended Nov. 23.

Total company sales during the period increased 7 percent to nearly $26.3 billion from $24.5 billion. Membership income grew slightly slower, advancing 6 percent to $582 million. Same stores sales excluding the effects of the strengthening U.S. dollar and fuel price deflation were 7 percent and U.S. and international locations.

Ann Arbor, Mich. – Rolling Stones fans will sympathize with the devilish problem facing American customers, who couldn’t get satisfaction in the third quarter of 2014. The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.   

Cary, N.C. – The Pantry Inc. beat Wall Street expectations with net income but missed on revenue in the fourth quarter of fiscal 2014. Net income dramatically shot up to $14.7 million from $1 million in the same period a year earlier, aided by costs and expenses that remained level or dropped.   Revenue fell 3% to $1.95 billion from $2.02 billion, with declining fuel sales offsetting rising merchandising sales.   

Kearney, Neb. – The Buckle Inc. has made a number of reappointments to its executive staff. Kelli D. Molczyk has been appointed to the position of VP of women’s merchandising, Diane L. Applegate has been appointed to the position of VP of supply chain and merchandising operations, and Thomas B. Heacock has been appointed to the position of VP of finance, treasurer, and corporate controller and has been appointed as a member of the company’s executive committee.   

Florence, N.J. – Burlington Stores Inc. increased its net loss to $34.21 million in the third quarter of fiscal 2014 from $16.86 million in the same period a year earlier amid increased expenses net loss.   By the end of fiscal 2014, Burlington Stores expects to have opened 24 new stores and closed two stores, for a total store count of 543.  

ECRM compared retail circular advertising in November 2013 vs. November 2014 and noted trends occurring across top retail chains. Home Depot added an additional Black Friday 2014 circular promoting appliances. Home Depot offered deep Black Friday 2014 discounts on microwaves. Staples increased circular pages by +38%, and featured an attractive “Free Kindle eReader with laptop purchase” and a $99 Asus laptop on the Black Friday 2014 circular front. Walgreens had little change in November circular metrics but CVS cut 9 pages; a 10% decline.

A nightmare scenario unfolded at Conn’s this week when the company disclosed a huge third quarter loss, the departure of its CFO and withdrew guidance for the coming year amid disturbing delinquency trends in its credit card receivables portfolio.

The nation’s leading automotive retailer credited investments in inventory and favorable weather with helping it achieve its 33rd consecutive quarter of double digit earnings growth.

The company said sales for its first quarter ended Nov. 22 increased 8 percent to $2.3 billion while same store sales increased 4.5 percent. Profits for the period increased 9.3 percent to $238.3 million while earnings per share advanced 15.6 percent to $7.27 and were aided by the company’s repurchase of 571,000 shares.

As gas prices decline and American’s drive more, Pep Boy should be in a position to benefit from a resulting demand for automotive maintenance with its unique parts and service model.