UK retailer Argos selects Paragon home delivery solution

Buckinghamshire, U.K. – Omnichannel U.K.-based mass merchandise retailer Argos has selected Paragon’s advanced home delivery (HDS) software solution as part of a large-scale project to revolutionize its home delivery operation. Paragon’s HDS software enables Argos to offer optimized time windows to customers at the point of order.

Argos serves around 120 million customers a year through its network of 734 stores. In the last financial year, Argos handled more than 738 million website and app visits. As part of a company-wide project to offer “More Choice Available Faster (MCAF),” the retailer wanted a vehicle routing and scheduling solution that linked seamlessly with its existing multi-channel order processing systems to offer customers cost effective home delivery or customer collection time slots at the time of order.

The Paragon solution continually re-optimizes the transport schedules as new orders are added. Taking into account delivery areas, available resources, and existing deliveries already confirmed, the system analyzes and evaluates possible delivery times for new orders within the customer’s requested time frame. By planning customer collection and home delivery service in the same system Argos will maximize the efficiency of their operation and offer a consistent, reliable service to their customers.

“We looked at all the available home delivery solutions, and found that Paragon HDS was the most advanced and robust solution on the market,” said Brian McCarthy, home delivery director, Argos, part of the Home Retail Group.