Artificial Intelligence

HOFFMAN ESTATES, Ill. — Sears Holdings has appointed former Eli Lilly CIO Jeff Balagna as its new EVP and CIO. In his new role, Balagna will be responsible for all technology and infrastructure initiatives for the company in its support centers and in-store.

ATLANTA — Elavon, a leading global payments provider and wholly owned subsidiary of U.S. Bancorp, has promoted Simon Haslam to the position of president and CEO. Haslam succeeds Mike Passilla, who recently departed the company.

Haslam joined Elavon in 2005 and was president of Elavon International Markets. He is credited with leading Elavon’s successful expansion throughout Europe, South America and Latin America, including the company’s recently completed joint venture with Banco Santander.

Normal.dotm 0 0 1 644 3674 LF 30 7 4511 12.0

DALLAS — HoneyBaked has entered into a software licensing agreement with PeopleAnswers. Under the agreement, the food retailer will leverage the PeopleAnswers HR-focused business solution to upgrade its recruiting process and increase employee retention and performance in its 111 company-owned stores.

Normal.dotm 0 0 1 606 3456 LF 28 6 4244 12.0

Managing labor remains one of a retail company's biggest challenges — and most untapped opportunities. JDA Software's Scott Welty talks about workforce management trends with Chain Store Age.

What are some common mistakes retailers make when it comes to managing labor?

Here are some recommendations from Alan Dabbiere, chairman of AirWatch, for in-store mobility management:

• For corporate-shared devices, retailers should take into consideration how to reconfigure devices when they transfer from one employee to another.

Robotics and smartphone app power Amazon vet's retail start-up

A Seattle-based retail start-up with an in-store backend robotic system and a smartphone app that rivals the convenience of an online shopping cart is generating big buzz these days. Founded and headed up by Nadia Shouraboura, former head of supply chain and fulfillment technologies for Amazon.com, Hointer combines the best of online and brick-and-mortar retailing to take the hassle out of shopping.