Artificial Intelligence

Ever wonder what the difference was between a consumer and a shopper, but were afraid to ask at the risk of a marketer spewing more jargon. Good news. Turns out consumers and shoppers are pretty much the same and have been all along.

Sleep Number, a division of Select Comfort Corp., takes shopping for mattresses and bedding accessories to a new level with its updated store design. The new prototype, which was designed by JGA, Southfield, Mich., replaces the traditional—and bland—sea of mattresses with a modern and interactive environment that elevates the customer journey and positions the product as hero. Sleep Number debuted the new design in Oakbrook Promenade, Oakbrook, Ill., and it has since been rolled out to 74 locations nationwide.

The seventh annual Best Companies for Leadership Study conducted by the global consulting firm the Hay Group ranked Walmart eighth.

Walmart’s eighth  place ranking on the top 20 list is one notch better than the prior year, but slightly below the company’s 6th place ranking in 2009 when it made the list for the first time.

Philadelphia -- McDonald’s and Wal-Mart Stores are among the Top 20 companies in the world for leadership, taking the No. 6 and No. 8 spots respectively, according to an annual study by global management firm Hay Group. The two chains were the only retailers to make the list.

Armonk, N.Y. -- IBM  announced a definitive agreement to acquire Tealeaf Technology, San Francisco, a provider of customer experience analytics software that helps organizations to gain intelligence and react more swiftly to consumer trends in today's digitally transformed marketplace. Financial details were not disclosed.

The acquisition is expected to close in second quarter 2012.

On Monday, Barnes & Noble Inc. and Microsoft announced a strategic partnership in a new unnamed Barnes & Noble subsidiary that, for the time being, is being identified as Newco. Here some comments from retail consultant Maggie Gilliam (Gilliam Insights) on the new venture:

By Ajay Joshi, ajay.joshi@tensator.com

San Jose, Calif. -- Retail clinics and big-name medical centers are poised for dramatic expansion, according to two well-known speakers at the American Telemedicine Association's annual meeting in San Jose this week.