Artificial Intelligence

Drive-through ordering has been around since the 1930s, but quick-service chains are upgrading this time-tested service with 21st century technology.

Walmart’s holiday preparation includes creating “pop-up e-commerce distribution centers” to fulfill home delivery orders.

Amazon now operates three stores in its Amazon Fresh high-tech grocery format, all in the Golden State.

Drive-thru is already a streamlined way of picking up fast-food orders, but McDonald’s wants to digitally increase the convenience factor.

Customers have been going online more since the pandemic began, but retailers cannot take their digital business for granted.

For the second year in a row, Walmart is providing scannable access to digital content and services from its printed seasonal toy catalog.

Walmart will test drive all-electric autonomous delivery vehicles from Cruise.

It’s clear that 2020 has been one of the most challenging years that the retail industry has ever faced.

Results of a new survey exclusively provided to Chain Store Age reveal that convenience is the leading reason consumers shop via voice assistant.