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How to Optimize Fulfillment for Peak-Season Omnichannel Orders
By Mike Gregory, Kurt Salmon
As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.
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eBay’s global commerce footprint continues to grow
eBay continues to strengthen its position in global commerce, as the company reported a 14% increase in revenue for the first quarter ended March 31 to $4.3 billion compared to the same period last year.
Total company enabled commerce volume (ECV) increased 24% in the quarter to $58 billion. Mobile ECV advanced 70% to $11 billion representing 19% of volume. Mobile downloads since inception exceeded 240 million and attracted 6.5 million new customers in the quarter. Cross-border trade grew 24%, representing $13 billion, or 22%, of total company ECV.
