From trying a new shopping method to shopping at a different retailer, consumers have been shopping differently in response to COVID-19, and many plan to continue even after the pandemic.
A focus on smaller local stores, more acquisitions of retail companies by non-traditional buyers and an increased focus on wellness are among the top industry predictions for the coming year.
Will online sales of consumer products will stay around 40% after the pandemic’s over? Not likely, according to Katie Thomas, leader of the Kearney Consumer Institute.