Supply Chain & Merchandising

New York - L.L. Bean provided the best overall customer service in August 2014. This marked the retailer’s fourth time topping Stella Benchmarks in customer service during 2014.

The retailer repeated its top performance from the previous month by ranking among the Top 25 in phone, email, shipping and returns. Nine companies that did not rank in the Top 25 overall for July earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.

A massive share repurchase program at Bed Bath & Beyond enabled the company to overcome increased expenses and a decline in gross margins to produce earning per share growth that exceeded analysts’ estimates.

Seattle -- Starbucks Corp. will acquire the remaining shares of its Japanese joint venture, Starbucks Coffee Japan, for $913 million to accelerate growth across multiple channels in the country, including the introduction of new concepts such as Teavana. The acquisition is the largest to date made by Starbucks. Japan is the company’s second-largest market in store sales after the United States.

“Full ownership in this market is the right approach for the future," said Troy Alstead, COO, Starbucks, in a conference call with analysts.

Cincinnati – The Kroger Co. has been named to the United States Hispanic Chamber of Commerce (USHCC) Million Dollar Club. Introduced by the USHCC in 2010, the Million Dollar Club recognizes corporations that are leaders in supplier diversity and integrating Hispanic business enterprises into their strategic sourcing and procurement process.  

Union, N.J. – Bed, Bath & Beyond Inc. reported net earnings of $223.95 million in the second quarter of fiscal 2014, down 10% from $249.3 million but still ahead of Wall Street projections. Increases in both interest expense and selling, general and administrative expense helped reduce net earnings.

Arlington, Va. -- The Retail Industry Leaders Association (RILA) and global sustainability non-profit Forum for the Future have launched a project to empower sustainability initiatives, Retail Horizons. The project is being launched ahead of the RILA 2014 Retail Sustainability Conference held from Sept. 29 to Oct. 2, in Minneapolis. Click here for a two-minute video on the program.  

Hudson’s Bay Company has signed a lease with Brookfield Property Partners L.P. to open an 85,000-sq.-ft. Saks Fifth Avenue store in Brookfield Place at 225 Liberty Street and a 55,000-sq.-ft. Saks Off 5th store at One Liberty Plaza in Lower Manhattan.

HBC is also leasing 400,000 sq. ft. of office space, adjacent to the Saks Fifth Avenue store at Brookfield Place. This space will become the home office for the company’s New York City-based corporate associates.

Dublin, Calif. - Ross Dress for Less will open a new store in Northern California on Oct. 11. The store is located in Rocklin Commons in Rocklin, a suburb in the Sacramento area.  

This new opening is part of the retailer’s 2014 expansion program, totaling approximately 75 new locations during the year. Together, Ross Dress for Less and DD’s Discounts currently operate over 1,300 off-price apparel and home fashion stores in 33 states, the District of Columbia and Guam.