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Study: Holiday returns performance misses mark
Retailers may find themselves banished to the Island of the Misfit Toys if they do not improve their handling of returned holiday purchases.
According to new data from Kurt Salmon, it took an average of 13.3 days for retailers to credit returns to accounts during the 2015 holiday season. This marked an improvement from the prior year’s 16.8 days, but still far from customers’ expectation of about seven days.
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Sporting goods chain eyes bankruptcy filing
Sports Authority is taking steps towards filing for Chapter 11 bankruptcy protection, according to Bloomberg.
The retailer has a debt payment due in 10 days and in talk with its lenders about a reorganization plan under which it would close as many as 200 of its more than 450 stores, the report said.
Sports Authority reportedly skipped a $20 million in interest payment in January on a $343 million loan. It has 10 days to make the payment.

