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Report: Personalization, price and fulfillment influence most omnichannel shoppers
Consumers have increasingly high expectations for a unified shopping and brand experience across all purchasing channels and touchpoints. Retailers that can address their demand for more personalization, price, and fulfillment along the path to purchase will be the winners going forward, according to the “Consumer Trends Report — 2017 Edition,” from Kibo. The study is based on responses from more than 3,000 consumers in the United States and the United Kingdom. -
Office supply giant names tech exec as new CEO
Office Depot has named a successor to CEO Roland Smith, who previously announced his intention to retire from the company. The company also named a new chairman. The retailer has appointed Gerry P. Smith as CEO, effective Feb. 27. Smith currently serves as executive VP and COO of Lenovo Group, a $45 billion global technology company.

