Sales & Marketing

WASHINGTON — Retailers in 2012 will invest heavily in IT, e-commerce, customer service and mobile platforms in order to build customer engagement, a new report from the National Retail Federation Foundation and KPMG found. The report, titled, Retail Horizons: Benchmarks for 2011, Forecasts for 2012," surveyed 247 retail executives from various sectors, outlines retailers’ top strategic initiatives for 2012 including merchandising, ecommerce, store and field operations, supply chain and human capital, among others.

Washington, D.C. -- A report released Wednesday by the National Retail Federation and KPMG found that retailers in 2012 will invest heavily in IT, e-commerce, customer service and mobile platforms in order to build customer engagement.

The report, “Retail Horizons: Benchmarks for 2011, Forecasts for 2012," polled 247 retail executives from various sectors regarding their top strategic initiatives for 2012.

Chicago -- A survey released Wednesday by WorkInRetail.com found that 45% of retail hiring managers are concerned that their top workers will leave the organization in 2012.

WorkInRetail.com, CareerBuilder’s job site for retail professionals, polled 247 retail hiring managers and 654 full-time retail employees in November and December 2011. The survey was conducted by Harris Interactive.

Wilsonart International, a maker of laminate flooring, countertops and sinks, has named Kristen Manos as its new president. She replaces Bill Gaetano, who announced his retirement late last year. DiGaetano has been president of Wilsonart since 2005 and is a 33-year veteran of the Temple, Texas, company. 

BOCA RATON, Fla. — Office Depot is hoping to appeal to working women with a new desk accessories line. The See Jane Work line includes mix-and-match organizational products starting at just $3.99.

Toronto -- Target Canada Co. and Starbucks Coffee Canada announced Wednesday an agreement that will put Starbucks licensed stores inside most of the 125 to 135 stores that Target plans to open in the region.

"Our goal is to bring the true Target brand shopping experience to our Canadian guests, so expanding our relationship with Starbucks as we enter the Canadian marketplace is a natural fit," said John Morioka, senior VP merchandising, Target Canada. There are currently 1,097 Starbucks locations within Target stores in the United States.

Chicago -- A Tuesday report by the Chicago Tribune said that Urban Outfitters has opened its second BHLDN store, the apparel retailer’s fledgling bridal concept that first debuted in Houston last summer.

PLEASANTON, Calif. — Safeway is launching a first-of-its kind competition that could land one chef with a job with the Safeway Culinary Kitchens and his or recipe included in the Open Nature Skillet Meal line. The competition will culminate in a final cook-off at the Safeway Culinary Kitchens in Pleasanton, Calif., where chefs will cook their original, delicious and nutritious skillet meals.