Sales & Marketing

WABAN, Mass. — Publix, Hy-Vee, H.E.B., Sam's Club, ShopRite, Aldi, Giant Eagle and JCPenney were among the highest-rated companies for customer service, according to new research from the Temkin Group.

Other companies earning top marks included Chick-fil-A, credit unions and Starbucks. Meanwhile, companies with the lowest ratings included Charter Communications, Time Warner Cable, Comcast, Citibank, Qwest, Cigna, and Bank of America.

Dallas -- Gift card and incentive card provider CardLab said Wednesday that The Original Pancake House will use GiftCardLab.com and IncentiveCardLab.com to better reach consumers.

The restaurant chain will place its gift cards on the Gift and Incentive CardLab websites to help increase local and regional impact.

“We are strong believers in the value of gift card sales, and have searched for the best opportunities to facilitate that,” said Mark Davis Bailey of The Original Pancake House.

 

MINNEAPOLIS — Food distribution company Nash Finch has named Gary Spinazze as chair of the NFC Foundation for a two-year term. The NFC Foundation is the charitable giving arm of Nash Finch. Board member Paula Docken, business analyst, chair of the community outreach committee was named as chair elect.

Los Angeles -- TruConnect Mobile announced that Walmart is now the exclusive provider of its prepaid mobile broadband service Internet on the Go, powered by the MiFi 2200 Intelligent Mobile Hotspot.

The service plan has no monthly fee and the data balance never expires (if used once a year).

Waban, Mass. -- Research results released Wednesday by Temkin Group put grocers Publix and Hy-Vee along with credit unions and Chick-fil-A at the top of its 2012 Temkin Customer Service Ratings, which examines how U.S. consumers rate the customer service of 174 large companies across 18 industries.

Other high marks were given by consumers to H.E.B., Sam's Club, Winn-Dixie, ShopRite, Aldi, Starbucks, Giant Eagle and J.C. Penney.

REDMOND, Wash. — Lowe's is engaging the services of Microsoft to help improve customer service. The company has agreed to implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help the home improvement retailer improve customer service by providing collaboration tools to increase communication among its stores and employees.

St. Paul, Minn. -- Jones Lang LaSalle said it has been selected by the Ramsey County (Minnesota) Regional Rail Authority as the exclusive property management and retail leasing agent for St. Paul Union Depot.

ATLANTA — RedPrairie, a global supply chain and retail technology provider, has released its RedPrairie Commerce Suite 2012.1, a scalable suite of solutions that help retailers generate sales and customer loyalty by creating seamless and dynamic all-channel shopping experiences, with a 360-degree view of orders, merchandise and customer behavior, and integration with RedPrairie fulfillment solutions, the company said.