Sales & Marketing

By Andrew Kokes, global VP, marketing & product management, Sitel

One of the most significant trends in customer engagement over the past several years is the rise of social media outside marketing and inside customer service. Social media is moving beyond contacts and interactions to a culture of community and collaboration for the most engaged and customer-centric companies.

Walmart’s opponents are a creative lot when it comes to thinking up new ways to vilify the company. The most recent example involves data collection and Walmart’s use of personal information which is designed to feed into the real and imagined concerns American’s have regarding the NSA’s spying on American citizens.

New York – Tiffany reported a 50% increase in net income in its third quarter of fiscal 2013, increasing to $94.6 million from $63.2 million. Net sales were $911.5 million, up 7% from $852.7 million.

Net sales growth was strong worldwide but especially pronounced in the Asia-Pacific region, where net sales increased 27% compared to the same period in the prior year. Tiffany credited global net sales performance as driving its net income growth.

An increase in third-quarter net sales was not enough to bolster Chico’s FAS’s net income, which took a hit from its Boston Proper business.

The company reported net income of $35.8 million, down 15% from $42 million in the same period a year earlier.

By Kathy Gersch, executive VP, Kotter International

One thing is certain in the world of retail: the pace of change is accelerating, and competition is fierce. Longstanding retail behemoths are dying, new specialty stores are springing up overnight, and everyone is desperately searching for new ways to stay ahead of the competition while keeping themselves from sinking. People talk about this, but in my opinion, they are missing the true problem.

Famous footwear may have generated record third quarter sales, but parent company Brown Shoe was unwilling to get too ambitious with holiday expectations given uncertainty it sees around promotional activity and consumer sentiment.

New York -- D3 LED, a global technology company that designs, engineers and manufactures turnkey LED display and lighting solutions, introduced two custom indoor 4mm high-resolution LED displays at the opening of Express’ new flagship in San Francisco.

Fremont, Calif. -- Men's Wearhouse has turned the tables on Jos. A. Bank Clothiers, with a proposal to acquire its one-time suitor for approximately $1.54 billion. Men's Wearhouse is offering $55 per share for Jos. A. Bank, which represents nearly a 9% premium to the company's $50.32 Monday closing price.

Jos. A. Bank made an unsolicited $2.3 billion bid in early October for Men’s Wearhouse, which rejected the offer, calling "opportunistic" and "inadequate."