Sales & Marketing

New York - Companies seeking to get closer to their customers simply need to remember and acknowledge their birthdays. A new online survey conducted by analytics and marketing technology provider Fulcrum finds that nearly three-out-of-four (74%) consumers who received birthday messages from a company they do business with thought more positively of the company afterward.

Big Lots has added three general merchandise managers as the company continues realigning the merchandising organization into three customer-centric categories: food and consumables, furniture and home décor and seasonal, toys and electronics.

Williamsville, N.Y. -- Tops Friendly Markets, a leading full-service grocery retailer in upstate New York, Northern Pennsylvania, and Western Vermont, announced that the previously announced acquisition of Tops Holding II by a group of senior managers of the company led by Tops president and CEO, Frank Curci, closed on Dec. 1.

Animated forms that smile and wink add tech twist

A must-see fashion exhibit at The Brooklyn Museum in New York City is doing double duty, offering a retrospective of the 30-year-plus career of avant-garde designer Jean Paul Gaultier, while also providing a showcase for a collection of show-stealing, crowd-pleasing mannequins. But what do mannequins in a museum exhibit have to do with retail?

West Palm Beach, Fla. -- U.S. online retail sales will reach $508 billion by 2020, representing a market share of nearly 14% (or 17%, if food retailing is excluded), compared to expected online sales of $260 billion in 2013. According to a new report from FTI Consulting, this represents a compound annual growth rate (CAGR) of nearly 11% from 2012 through 2020.

SodaStream International named veteran entertainment industry executive Scott Guthrie as regional general manager of the Americas reporting directly to CEO Daniel Birnbaum.

Chicago -- A majority (88%) of retailers are using social media as part of their 2013 holiday marketing blitz. But they still remain divided about mobile marketing, with only 38% using it this year, down from 50% in 2012.

Retail executives and suppliers meet at annual networking event

Business partnering was the top priority at Chain Store Age’s 11th annual Executive SPECS, held in November at the Boca Raton Resort & Club, Boca Raton, Fla. 

Designed as a high-level networking forum for retailers and suppliers in store planning, design, construction and facilities management, Executive SPECS combines dynamic keynote speakers with face-to-face “information exchange” meetings with suppliers, sponsor presentations and informal discussions.