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Sales & Marketing

  • Report: LLBean.com tops November e-retail customer service ranking

    New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

    SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

  • Outlook good for beauty, cosmetics & fragrance stores

    Los Angeles – Beauty, cosmetics and fragrance stores should experience 2.7% growth in sales to $13.1 billion during 2013. Industry revenue is expected to grow at an average annual rate of 0.8% from 2008 to 2013, according to business intelligence firm IbisWorld.

  • IBM: Physical stores will turn the tables in five years as buying local beats online

    Armonk, N.Y. -- In five years, buying local will beat online. That is one of five predictions that appear on IBM’s eight annual “IBM 5 in 5” forecast, which the company describes as a list of innovations that have the potential to change the way people work, live and interact during the next five years.

  • Sam’s Club eyes greater China growth

    Walmart China CEO Greg Foran reiterated the company’s goal of accelerating Sam’s Club growth in the coming years with several published reports indicating the pace of Sam’s Club openings may eventually reach 10 units annually.

  • Camper deploys TXT solution to support global growth

    New York -- TXT e-solutions, a leading provider of integrated and collaborative planning solutions, today announced that European footwear brand Camper, has successfully implemented TXT e-solutions’ integrated retail planning software to support its entire retail planning cycle as it continues to expand both online and internationally.

  • Sears adds law firm exec Cesar Alvarez to board

    Sears Holdings has elected law firm executive Cesar Alvarez to its board of directors.

    Alvarez is co-chairman of the international law firm Greenburg Traurig, which he joined in 1973. Before his appointment as chairman, he served as executive chairman for more than three years and as its CEO for 13 years, starting in 1997.

  • Chipotle launches pizza concept

    New York -- Chipotle Mexican Grill announced that it has partnered with restaurateurs Bobby Stuckey and Lachlan Mackinnon-Patterson to launch a fast-casual pizza concept called Pizzeria Locale.

    The format debuted in Denver, and is based on a full-service pizzeria by the same name located in Boulder, Colo. The company is exploring options for second and third locations in Denver, according to the Denver Post.

  • Report: Samsung hires Apple store designer

    San Jose, Calif. – Samsung has reportedly hired a high-level store designer from Apple. According to multiple media reports, the U.S., telecom unit of Samsung recently hired Tim Gudgel, a five-year veteran store designer at Apple, as VP and GM of retail sales operations.

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