Sales & Marketing

Omnichannel marketers have gained a new personalization weapon to engage with shoppers thanks to a partnership between nGage Labs and Web Decisions.

The firms announced a new arrangement that combines nGage’s personalized mobile customer engagement capabilities with Web Decision’s omnichannel marketing database solutions to create a fully integrated database-drive mobile customer engagement solution.

Charlotte, N.C. - Branding and retail marketing agency, Theory House, has named Christopher Durham to the leadership team as VP of retail brands. Durham joins Theory House with more than 20 years of experience developing and managing brands both at the retail level and as a consultant, including work for Office Depot, Best Buy, Food Lion, Hannaford and Lowe’s Home Improvement.

More momentum for Pinterest and the emergence of social shopping are among the top social media trends that research and analytics firm Blueocean Market Intelligence predicts will impact the retail industry this year.

The firm analyzed the online sales data of the nation’s top 100 retailers from September through December 2013 as part of an ongoing global study assessing the business impact of top retailers social media efforts in a report called, “Social Media Effectiveness Index for Retailers”

San Francisco - Launching Feb. 18 "Lived-In,” Gap's global marketing campaign, features magazine, outdoor and social components. These include Gap's Facebook, Twitter, Pinterest and Instagram communities, with the hashtag #LivedIn.

In recent years, retailers have aggressively implemented in-store systems to track customers’ every move from the moment they enter till the moment they leave (hopefully including a trip through a checkout lane). Specific details such as how long customers spend in front of a display are also carefully monitored and analyzed. Technology now allows retailers to keep tabs on what customers do in the store almost as rigorously as they follow customer actions online.

Understanding threats and taking advantage of opportunities is the name of the game in retail, and pricing intelligence provider 360pi has launched a new suite of tools that does exactly that.

360pi has launched 360insights, a suite of integrated visualizations and dashboard reports that gives retailers visibility into how they can immediately increase revenues and margins through adjustments to their pricing and product mixes.

Delia’s is still in the early stages of its turnaround efforts, but losses in the fourth quarter prompted the multichannel retailer that caters to teenage girls to offer preliminary results.

The company said that headwinds which continue to pressure the retail industry hampered its progress in the quarter.

Plano, Texas -- J.C. Penney Company has named Ed Record as CFO, effective March 24. He will also serve as executive VP. Record, 45, comes to Penney from regional department store chain Stage Stores, where he most recently served as COO and, before that, as CFO.

Record will succeed Ken Hannah, who was hired in May 2012 under former CEO Ron Johnson.