Survey: E-commerce is full of problemsA new survey reveals that virtually all online shoppers report at least an occasional issue with their experience. Survey: Social shopping comes of ageRetailers that do not engage in social commerce may want to jump-start their efforts to get involved. Saks expands influencer marketing to TikTok Saks is launching its first-ever promotional content series on TikTok. Mobile e-commerce platform Wish rolls out shoppable video One of the world’s largest e-commerce platforms is entering the rapidly-growing shoppable video space. Shoppers want retailers to use these customer experience tools A new survey reveals some very specific consumer preferences regarding the customer experience technologies they encounter. Shoppers’ Desires Compete with Shoppers’ Anxieties If any sector is built to handle hurdles, it’s retail. Survey: Bad customer experience kills brand loyalty quickly It doesn’t take many bad service experiences to turn a loyal customer against your brand. Former Gap Inc. exec joins C-suite at Orvis Orvis is expanding its C-suite with a newly created role as it positions itself for future growth. 1-800-Flowers.com launches new loyalty app 1-800-Flowers.com is offering a mobile shopping experience that is fully integrated across all of its brands. Survey reveals customer engagement habits of top-performing retailers Top-performing retailers have a different way of engaging customers. First Previous 41 42 43 44 45 Next Last
