Survey: Retailers see lag in customer experience capabilityRetailers prioritize customer experience, but question their own effectiveness in delivering key aspects. Study reveals shopping, consumption habits of millennialsMillennials have some very specific preferences when it comes to shopping and making returns. David’s Bridal marries AI with human customer service reps The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. CSA Exclusive: Pilot Flying J steers toward personalization A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. The key to satisfying fashion shoppers is… Promotions are important to fashion shoppers, but not the number one influencer on their behavior. BevMo! integrates store operations with enterprise A specialty beverage retailer is ensuring a consistent physical and digital customer experience. Survey: Customers want services that retailers haven’t got Retailers aren’t keeping pace with customer expectations in several key areas. H&M shoppers in U.S. can shop now, pay later — across stores and online H&M is giving its shoppers another payment option. Top 10 global consumer trends for 2020 People are beginning to accept that robots or other artificial intelligence (AI) can perform certain tasks traditionally done by humans. NRF: Consumers will opt out of purchase if process is inconvenient Consumers are increasingly prioritizing convenience when it comes to purchases. First Previous 196 197 198 199 200 Next Last
