Loyalty Marketing

With wide-spread vaccination on the horizon, relative relief from the global pandemic is close at hand. But even with a new layer of safety added to the retail shopping experience, one factor remains irrevocably changed — the consumer.

The pandemic has revolutionized consumer behavior, and there is no going back to the way things were.

2020 was the best and worst of years for retailers. 

As consumers increase their digital interactions with businesses, they want more personalized and flexible services.

1-800-Flowers is introducing a new hub dedicated to a holiday that occurs every single day of the year.

A solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process.

Amazon now operates 11 locations of its Amazon Fresh grocery format.

Three-quarters of consumers agree that one factor reigns supreme when selecting an online retailer.