Loyalty Marketing

The COVID-19 pandemic and an uptick in digitization are blurring shopper distinction between online and brick-and-mortar channels.

Macy's reported second-quarter earnings that beat expectations and raised its full-year guidance as shoppers returned to its stores.

Unattended retail (i.e., vending machines and automated kiosks) has grown in popularity during the COVID-19 pandemic, especially with younger consumers.

Rite Aid customers can now get their orders delivered the same day — as soon as one hour in certain cases.

Indochino has expanded its customer demographic and increased its average order value since enabling customers to buy now, pay later.

Petco Health and Wellness Company has joined the growing ranks of retailers offering flexible payment plans. 

Target Corp. is offering its more than 340,000 part-time and full-time employees a new benefit: debt-free college education, complete with free textbooks and more. It will also help cover graduate school costs.

Rite Aid has launched a comprehensive initiative to enhance its customer experience.