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Retailers: Time to re-think your ‘best customers’
By David King, fulcrm.com
For many retailers, the “best customer” search has been an ineffective venture where the results haven’t warranted the time or expense, despite a host of different efforts. But this tantalizing target keeps pulling dollars out of budgets, dollars that could be spent on creating a more realistic and profitable approach to customers -- one that considers customers’ shifting behaviors and value.
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Top 10 “Unmissable” Stores
New York City -- Forever 21’s massive Times Square flagship, a shop that sells ice cream made to order and frozen with liquid nitrogen, and a new beauty-and-wellness concept in Hong Kong are on a list of the hottest new stores around the globe.
The list comes from the folks behind the cutting-edge, London-based retail consultancy echochamber.com: