Retail

Washington, D.C. -- A report released Wednesday by the National Retail Federation and KPMG found that retailers in 2012 will invest heavily in IT, e-commerce, customer service and mobile platforms in order to build customer engagement.

The report, “Retail Horizons: Benchmarks for 2011, Forecasts for 2012," polled 247 retail executives from various sectors regarding their top strategic initiatives for 2012.

Chicago -- A survey released Wednesday by WorkInRetail.com found that 45% of retail hiring managers are concerned that their top workers will leave the organization in 2012.

WorkInRetail.com, CareerBuilder’s job site for retail professionals, polled 247 retail hiring managers and 654 full-time retail employees in November and December 2011. The survey was conducted by Harris Interactive.

Wilsonart International, a maker of laminate flooring, countertops and sinks, has named Kristen Manos as its new president. She replaces Bill Gaetano, who announced his retirement late last year. DiGaetano has been president of Wilsonart since 2005 and is a 33-year veteran of the Temple, Texas, company. 

BOCA RATON, Fla. — Office Depot is hoping to appeal to working women with a new desk accessories line. The See Jane Work line includes mix-and-match organizational products starting at just $3.99.

Cary, N.C. -- C-store chain The Pantry announced Wednesday that it has appointed Dennis G. Hatchell as president and CEO, effective March 5.

Hatchell succeeds Edwin Holman who served as interim CEO since Terrance Marks resigned as CEO effective in October 2011.

Hatchell previously served as vice chairman of Alex Lee, a holding company for Lowe’s Food Stores, Merchants Distributors and Institution Food House.

Chicago -- A Tuesday report by the Chicago Tribune said that Urban Outfitters has opened its second BHLDN store, the apparel retailer’s fledgling bridal concept that first debuted in Houston last summer.

PLEASANTON, Calif. — Safeway is launching a first-of-its kind competition that could land one chef with a job with the Safeway Culinary Kitchens and his or recipe included in the Open Nature Skillet Meal line. The competition will culminate in a final cook-off at the Safeway Culinary Kitchens in Pleasanton, Calif., where chefs will cook their original, delicious and nutritious skillet meals.

Wilmington, Mass. -- Trinity Building + Construction Management Corp. announced Tuesday that it has formed a new Canadian entity called Trinity Builders + General Contractors, ULC. The new company’s first project is a retail build-out for J. Crew, in Vancouver, British Columbia.

“Canada’s economy is largely driven by energy and natural resources and therefore has not had the tremendous downturn that we have recently experienced in the U.S,” said Paul Mancini, one of Trinity’s founders and VP business development.