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Mixed holiday results for jewelry retailers
Jewelry retailers had mixed sales results during the crucial holiday period.
Tiffany & Co. reported that worldwide net sales in the two months ended Dec. 31 increased 4% to $1.03 billion. Total sales in the Americas region rose 6% to $550 million.
Same-store sales rose 7% due to broad-based sales growth across most of the region. Tiffany is now offering guidance of earnings per diluted share expected to be in a range of $1.27-$1.37 for the fiscal 2013 ending January 31, 2014.
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Report: Target data breach impacts customer service response times
New York – There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.