Retail

Indianapolis – Hhgregg Inc. has hired Troy H. Risch as COO. Risch joins Hhgregg from RadioShack, where he served as executive VP of store operations.

Prior to this, Risch held a variety of operational leadership positions with Target Corp., including executive VP of stores. Risch will assume the COO position on May 5, 2014.

Toano, Va. - Net income at Lumber Liquidators decreased 13.2% to $13.7 million during the first quarter of fiscal 2014, compared to $15.8 million in the same period the prior year. During fiscal 2014, the retailer intends to open 35 to 40 new store locations in the expanded showroom format and remodel 25 to 30 existing stores in the expanded showroom format.

By Mike Gregory, Kurt Salmon

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.

Austin, Texas - Online prescription eyewear retailer Eyebuydirect.com (EBD) has launched a new website featuring with more than 1,200 customizable frames. EBD has streamlined the online shopping experience for prescription glasses with the Eye Try tool, which allows customers to upload a photo of themselves in order to virtually try on any pair of frames available on the site.  
Each pair of glasses is adjusted according to the individual’s pupillary distance (PD) and eye alignment.

Houston, Texas — Baker Katz has acquired four retail properties throughout the greater Houston area — in the neighboring cities of Port Arthur, Lake Jackson, Beaumont and Tomball.

The Port Arthur property is a 90,000-sq.-ft., single-tenant building purchased from the Sutherland Lumber Co. for an undisclosed amount. Baker Katz plans to renovate the building and convert it to a multi-tenant space. Hobby Lobby has signed a 58,000-sq.-ft. lease, and Party City has signed a lease for 13,000 sq. ft.

Seattle - Tommy Bahama has selected customer experience management (CEM) software from Medallia to help better understand and improve customer experience. Using Medallia¹s real-time CEM software, Tommy Bahama will build the vendor’s “Voice of the Customer (VoC)” customer feedback and reporting program into its operations to improve customer experience and drive loyalty.

Minneapolis – Tile Shop Holdings Inc. reported net income of $3.7 million in the first quarter of fiscal 2014, a substantial improvement from a net loss of $44.7 million in the same quarter a year earlier. The retailer plans to open 20 new stores during fiscal 2014.

Bentonville, Ark. -- Walmart on Tuesday joined with CEOs from more than a dozen global companies to sign new commitments that accelerate innovation in sustainable agriculture and recycling. The pledges kicked off Walmart’s first-ever Sustainable Product Expo, a three-day collaboration to expand the availability of products that sustain people and the environment. Together, the participating suppliers represent more than $100 billion in sales at Walmart.