Supermarket/Grocery

Waban, Mass. -- Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Public and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

Kapolei, Hawaii -- Wal-Mart Stores Inc. announced Wednesday that, together with SunEdison, it has completed new solar power installations at three Walmart stores in Kahului, Kailua-Kona and Kapolei, Hawaii, doubling the total number of stores in Hawaii powered by renewable solar energy.

The installations contribute to Wal-Mart’s objective of being supplied 100% by renewable energy. Similar installations are already in operation atop the Honolulu Sam's Club and Mililani Walmart on Oahu, and the Lihue Walmart on Kauai.

By Oren Betzaleli, EVP, head of product and marketing, Retalix

As smartphones and tablets continue to infiltrate the market, they are increasingly changing the way people interact with each other, receive information, and expect to be served by retailers and service providers. As a result, more and more retailers are starting to offer self-service mobile applications as a popular means to manage customer interaction and relationships.

Retailer-Owned vs. Consumer-Owned Self-Service

Franklin, Tenn. -- The overall penetration of POS devices continued to expand 3.9% in North America and 4.6% around the globe in 2012, according to The POS Vendor Shipments Database, released Wednesday by IHL Group. Growth is expected to continue at 3.6% worldwide for 2013.  

Ann Arbor, Mich. -- Customer satisfaction with e-commerce websites in on the rise, with Amazon topping all measured sites, according to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee.
   

ANN ARBOR, Mich. — According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI's 100-point scale. 

ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

ROSEVILLE, Calif. — Revionics, aprovider of end-to-end merchandise optimization solutions, has appointed Jeff Edwards as SVP and managing director of Asia Pacific. Edwards has been successfully serving as Revionics’ SVP sales and account management for the company’s North American efforts. In his new role, Edwards will be responsible for strategic sales and business development efforts across the entire Asia Pacific region.