Supermarket/Grocery

Waban, Mass. -- Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

Washington, D.C. -- A report released Tuesday by the Commerce Department showed that consumer spending on retail goods rebounded in January after a flat holiday season.

Retail sales rose at a seasonally adjusted 0.4% last month, as consumers upped spending at department and general merchandise stores, as well as bought more electronics, home and garden supplies and sporting goods. Excluding autos, building materials and fuel sales, retail spending leaped 0.7%.

AUSTIN, Texas — Whole Foods has promoted two of its regional presidents to new roles.

SUNBURY, Pa. — Weis Markets on Monday reported an increase in 2011 sales of 5% to $2.8 billion.

Weis said its comparable sales for the calendar year also were up, increasing 4.2% for 2011, compared with the year-ago period.

SUNBURY, Pa. — Weis Markets on Monday announced it has entered into an agreement to purchase three Pennsylvania-based Genuardi's stores from Safeway.

"We're extremely pleased to be adding these stores to our store base," Weis Markets president and CEO David Hepfinger said. "We look forward to serving these communities as the lead local merchant as we have in 33 counties throughout central, eastern and Northeastern Pennsylvania. We will also be reaching out to the associates of these stores to discuss employment with our company."

LAS VEGAS — Supervalu on Monday announced that its new Essential Everyday private-label brand — to include more than 2,400 products by early 2013 — now is available in select independent retail locations.

“Early results have shown that Essential Everyday is performing very well at our 1,100 Supervalu-owned stores, and we believe that our independent retailers will see a positive customer response as well," stated Leon Bergmann, president of Supervalu's independent business.

Pleasanton, Calif. -- Safeway Inc. said Monday that it has agreed to sell three of its Genuardi's stores in Pennsylvania to grocery chain Weis Markets. The deal follows on the heels of Safeway’s sale of 16 Genuardi’s stores to Giant Food Stores.

The three stores are located in Doylestown, Norristown, and Conshohocken. Safeway said it will continue to operate the group until the transaction closes. No firm date has been announced.

Sunbury, Pa. -- Weis Markets reported Monday that net income for the year ended Dec. 31 increased 10.7% to $75.6 million. Sales for the period rose 5% to $2.8 billion, and same-store sales increased 4.2%.

In the fourth quarter, the grocer saw an even stronger performance, as net income surged 37%, sales rose 11.4% and comps increased 4.8%.
 

Austin, Texas -- Whole Foods Market announced that two regional presidents, David Lannon and Ken Meyer, have been promoted to executive VPs of operations, joining the executive leadership team. The company's 12 regional presidents will report to them.

Retail aficionados will recognize the headline above as the long-running tagline for Syms, the recently liquidated off-price apparel retailer. While things didn’t work out as founder Sy Syms or his CEO daughter Marcy had planned, Walmart is looking to apply similar logic about educated consumers to the area of nutrition, healthy eating and smart shopping.