Supermarket/Grocery

An international study conducted by Capgemini found 80% of retail executives believing in the sanctity of the physical store. Only 45% of shoppers, however, felt the same way.   The consulting company’s Digital Transformation Institute surveyed 6,000 consumers and 500 retailers in the U.S., China, and seven European nations and found a consumer base much more taken up with technology and online shopping than leading merchants were.  

Ahold USA can now boost it has “smarter stores” for its increasingly connected consumers.   The supermarket giant has rolled out a new wireless platform from Verizon Enterprise Solutions across its divisions, which include Stop & Shop New England, Stop & Shop New York Metro, Giant Landover, and Giant Carlisle, The platform has resulted in a digitally rich in-store experience for the grocer’s smartphone-using shoppers.   

Photo: Terry Montesi, CEO, Trademark Property Co. (left), Andrea Olshan, CEO, Olshan Properties (center), and Dave Moore, President, Irvine Company Retail Properties  (right)  

Many grocery retailers are still missing the mark when it comes to meeting a key shopper demand.    Specifically, 81% of shoppers said they are unable to get produce they want in store, online and at discount retailers, yet 91% of grocery retail professionals are confident they are meeting customer expectations of availability.  

Supervalu Inc. swung to a loss in its third quarter amid increased competition in the retail segment.   The company reported a net loss of $26 million during its 2017 fiscal third quarter, ended Dec. 3, as revenue fell 1.4% to $3 billion.      The loss, however, included a settlement charge of $41 million related to pensions and also store closure charges.     

Eager to take advantage of an increasing amount of customer-specific big data, Sobeys is adding a new analytics platform.    The Canadian grocer has entered into a long-term strategic relationship with IRI, a move that will enable Sobeys to unify all data in a centralized location. By leveraging the IRI Liquid Data technology and its Unify visualization platform, the grocer’s eight retail food formats will be able to integrate and report on transaction, loyalty card, promotional and other data sources.   

Wal-Mart Stores has appointed John Furner to succeed Rosalind Brewer, who is retiring as chief executive of Sams’ Club next month. Furner will assume the role of executive VP, president and CEO of the warehouse club chain on Feb. 1.  

The National Retail Federation on Tuesday called on the U.S. Supreme Court to allow merchants to freely and accurately show customers the added costs that come with paying by credit card rather than cash.