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Report: Amazon could upend retail with new brick-and-mortar formats
Amazon is keeping all its options open when it comes to exploring new concepts. The online giant is exploring an array of brick-and-mortar ideas, from electronics stores to stores that sell furniture and appliance, that would use technology in ways and have a dramatic impact on how other stores operate, reported The New York Times. -
Survey reveals retailers with best customer experience
Three very different retailers earned the top score in a survey of customer experience. Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.

