Supermarket/Grocery

Target took the 21st spot out of a list of 46 retailers ranked for their customer service. Zappos.com took the top spot followed by Amazon.com and LL Bean. Walmart was ranked 27.

Other retailers in the top ten include Overstock.com (4), JCPenney (6) and Kohl's (7).

This just sounds problematic. To better serve cash constrained customers and compete with dollar stores, the company wants to flow less expensive smaller pack sizes to stores during the middle and the end of the month when customers have less money while larger packs sizes would be on store shelves at those times right after customers have been paid.

A monthly pricing survey conducted by Credit Suisse in December shows that while Walmart remains the lowest price on a basket of 60 products across two major markets the gap continues to narrow and is now at the lowest level in three years.

This is seen as an encouraging sign by those in the financial community who interpret the data as evidence of a rational pricing environment, even though from a shoppers perspective there exists less of a clear distinction between Walmart every day low prices and those of its competitors.

Interesting data points emerged this week that offer potential insight into Walmart’s holiday sales, as Kantar Retail and comScore released reports showing that when compared with the prior year Walmart was less of a destination for gifts and its Web traffic had declined.

ITASCA, Ill. -- Jewel-Osco, a Supervalu-owned company, announced that Keith Nielsen, Jewel-Osco president, has informed the company of his retirement effective at the end of the fiscal year (Feb. 28).

Nielsen’s successor will be Brian Huff, SVP specialty retail for Supervalu. Huff will transition into the position beginning Feb. 7. All operations and business strategies will continue as normal.

New York City -- Hannaford Supermarket’s store in Duanesburg, N.Y., was awarded LEED (Leadership in Energy and Environmental Design) Gold certification by the United States Green Building Council.

Among the supermarket’s environmentally friendly features are seafood display cases that do not use ice, an energy-saving advanced refrigeration system, water-conserving restroom fixtures, high-efficiency lighting and solar-reflective roofing materials. 

The only other LEED-certified Hannaford store is in Augusta, Maine.

Bentonville, Ark. -- Less than three months after joining Walmart’s merchandising organization as an executive VP, Duncan Mac Naughton on Friday was elevated to the role of chief merchandising officer for the U.S. stores division.

Seattle -- Starbucks Corp. reported that its first quarter net income rose nearly 44%, beating expectations, to $346.6 million in the period ended Jan. 2. That's up from $241.5 million a year earlier. Although the company expects its base of customers to keep growing, it offered a tepid full-year forecast, saying higher commodity costs could eat into its profit.

Revenue rose nearly 8% to $3 billion. Same store sales rose 7%, driven by a 5% boost in traffic and 2% higher average transaction. The figure rose 8% in the United States and 5% abroad.

First it was Walmart U.S. president and CEO Bill Simon at the White House with First Lady Michelle Obama announcing a healthy food initiative that generated enormous amounts of favorable publicity for the company. Now we get word out of Europe that Walmart president and CEO Mike Duke and Walmart International president and CEO Doug McMillon not only attended the World Economic Forum in Davos, Switzerland, they hosted a breakfast meeting.