Mass Merchant

Chicago - It may seem counterintuitive, but retailers should welcome the irate shopper who vents their frustration. That’s because it’s the mistreated customer who walks out the door in a silent huff who places the most revenue at risk, according to a collaborative study of dysfunctional retail touch-points conducted by LoyaltyOne, Verde Group and Dr. Deborah Small, professor of marketing and psychology, Wharton School of the University of Pennsylvania.

Target plans to sell its pharmacy business to CVS Health for $1.9 billion and rebrand its nearly 1,700 prescription departments as CVS/pharmacy in a blockbuster deal that stunned the health care world.

Sterling, Va. – Sixty-four percent of millennial graduates shopped at Target in the last three months, according to new data by Neustar, Inc. The real-time information services and analytics provider uncovered the buying behavior insights of recent millennial graduates and their preferences.

Some insights include:

The Kroger Co. has earned more recognition for its investments in food safety innovation.

The company's innovative electronic temperature monitoring project has been named a winner of the 2015 CIO 100 Award by International Data Group's CIO Magazine.

Fayetteville, Ark. -- Walmart U.S. on Wednesday announced that it is making a small but “significant” change to its employee name badges as part of its renewed commitment to associates.

“I'm proud to say that we're bringing back ‘Our People Make the Difference’ on our badges. These words are just as important today, and to our future, as they ever were,” said Walmart U.S. COO Judith McKenna.

Bentonville, Ark. – Wal-Mart Stores Inc. is reportedly raising wages for some employees in specialized departments beginning in July. According to the Associated Press, managers of more complicated departments like automotive and electronics will have their pay range increased to $13 - $24.70 per hour, from $10.30 - $20.09 per hour.

Goodlettsville, Tenn. – Dollar General Corp. beat Wall Street expectations for profit but missed on sales in the first quarter of fiscal 2015. Net income totaled $253 million, up 14% from $222 million the same period the prior year.

Higher initial inventory markups, improved inventory shrink rate and lower transportation costs helped boost net income. Net sales increased 9% to $4.92 billion, compared to $4.52 billion. Same-store sales increased 3.7%, resulting from increases in both customer traffic and average transaction amount.

The struggling Justice brand and the West Coast port dispute held back Ascena Retail Group Inc. in the third quarter as the company awaits its acquisition of Ann Inc. to close later in 2015.