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Mass Merchant

  • IHL: One vendor dominates hardgoods POS market

    Franklin, Tenn. – Unlike the softgoods retail POS market where there are two leading vendors, one vendor clearly dominates the POS market for hardgoods retailers.

    According to the new “POS Software of Hardgoods” study from IHL Group, Oracle is the clear market leader in the hardgoods market, with 39 of the top 200 accounts.  

  • Survey: Back-to-school retailers should learn customer service

    Cincinnati – Retailers seeking to attract back-to-school shoppers should make sure they are well schooled in the ins and outs of providing good customer service.

    A new LoyaltyOne, Verde Group survey of 2,500 U.S. consumers shows that efficient service, more than price or product availability, drives store loyalty and repeat purchases for shoppers with kids younger than 18 at mass merchandise stores such as Walmart, Target and Staples.

  • BJ’s taps Hess Retail CEO as president, COO; successor to current CEO

    Westborough, Mass. – Has BJ’s Wholesale Club found its next CEO?

    The retailer named Christopher Baldwin, former CEO of Hess Retail, as president and COO, a position in which Baldwin is poised to succeed Laura Sen, current CEO of BJ’s.

    Baldwin will assume his new responsibilities at the chain on Sept. 8, where he will oversee merchandising, logistics, membership, marketing club operations.

  • Target is getting into the fast casual food biz

    Salads and fancy pizza will soon be on the menu at a very limited number of Target locations.

  • Target to test new store café options

    Minneapolis -- Salads and fancy pizza will soon be on the menu at a very limited number of Target locations.

    Starting in October, the retailer plans to test  fast-casual concepts in some 14 stores as it responds to customers looking for higher-quality food and more of a café atmosphere, USA Today reported.

  • Amazon tinkering with Prime shipping?

    Seattle – Amazon.com is reportedly doing some experimental tinkering with the two-day shipping guarantee for its paid Prime loyalty program.

    According to the Wall Street Journal, Amazon is testing a program called “Ship by Region” that exempts some Prime items from free two-day shipping, depending on where they are shipped from.

  • Jet.com experience not yet first-class

    When online shopping club Jet.com launched in July, the retailer’s CEO said he aspired to have 15 million customers spending $20 billion by 2020.

    From the looks of the website, the prices and the shopping experience, Jet.com has a lot of work to do in order to get anywhere close to achieving that goal.

  • Target bringing its flexible format to Queens

    New York -- Target Corp. is getting rid of its CityTarget and TargetExpress signage, but it is definitely keeping its flexible format store strategy.

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