-
H&M’s expansion plan calls for new stores and added emphasis on digital
In addition to reporting a strong quarter of earnings and store openings, H&M is slowing down its store growth and instead, bolstering its digital operations. The company, which aimed to open 10% to 15% more physical stores each year, reported Tuesday, Jan. 31, is shifting its focus to increasing its omnichannel sales — including both stores and online sales — by 10% to 15% per year, according to H&M. -
NRF’s Big Show: A hopeful shift in focus from Amazon to the customer
Every year, 30,000 retail industry professionals descend on Manhattan for the National Retail Federation’s “Big Show. It’s a once-a-year opportunity to take the pulse of one of our most familiar industries. Amazon conspicuously abstains from the event, but it is nonetheless the focus of many conversations, distracting some retailers from the real opportunity: innovations in customer experience. Thankfully, this year a healthy shift seems to have begun.

