Mass Merchant

E-commerce sales may be hitting all-time highs, but the key to success is seamless online returns processes.   This was according to “Making Returns a Competitive Advantage,” a re-port from Navar. The report is based on responses from 700 U.S. con-sumers who returned an online purchase in the past 12 months.  

The public feud between Eddie Lampert, chairman and CEO of Sears, and a top supplier seems to have been resolved.   In his May 15 blog, Lampert took aim at some of the chain’s vendors in a blog post. It read:  

The battle for low-income shoppers is heating up.    Amazon announced that individuals participating in government assistance programs can sign up for Amazon Prime membership at the discounted rate of $5.99 per month. The regular annual membership for Prime is $99 per year, or $10.99 a month for those who prefer to pay on a monthly basis.  

Supermodel, designer, TV star and all-around celebrity Heidi Klum is teaming up with an unusual partner.    On the heels of its entry into the United States, German discount grocer Lidl announced its first ever fashion collaboration, with Heidi Klum. The collection, described as high-end yet affordable, will be available exclusively at Lidl and will launch across its stores in Europe and the United States later this year. Collections will be featured at certain times throughout the year, during "Lidl Fashion Weeks.”

Meijer plans to open its smallest urban store yet — but with a twist.   The Grand Rapids, Michigan-based grocer’s newest store will be nearly 30,000 sq. ft., but it won’t feature the Meijer moniker. Instead, the store will go by the name, Bridge Street Market. Construction begins in July, and is expected to be open for business in the early fall of 2018.  

Walmart shared the results of its 47th annual shareholders meeting held June 2.  

GBT Realty purchased 11.7 acres of land in Kemah, Texas, with plans to build a 79,000-sq.-ft. shopping center, reported mySA, a San Antonio news site. Purchase price was $2.1 million.   According to GBT, the center is 92% leased. Committed tenants include Petco, Marshalls, Ross Dress for Less, and Ulta.    Located south of Houston on Trinity Bay, Kemah has just 2,000 residents, but draws tourists with a boardwalk and entertainment district containing carnival rides, restaurants, and shops.

It is the end of an era in retail. One of the most prominent — and legendary — chief executives in retail is stepping down.   Millard “Mickey” Drexler will step down after almost 15 years as J. Crew’s CEO as of July. He will continue in his role as chairman. Drexler is the former CEO of Gap Inc., which he built into a retail powerhouse. He was abruptly fired in 2002 by Gap founder Donald Fisher amid slumping sales and the chain's falling stock. (Prior to Gap, Drexler oversaw a turnaround of Ann Taylor.)