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Mass Merchant

  • A knack for service

    NEW YORK — Retailers rank supreme for their customer service, according to a new report by the Temkin Group.

     The consulting and research firm analyzed responses from 6,000 consumers, found that Amazon.com ranked No. 1 for providing an "excellent" customer experience, coming in with a ranking of 81.3%. A business qualifies for an "excellent" rating when their score is 80% or higher, Temkin said.

  • Modell’s opens 147th store

    New York City -- Modell’s Sporting Goods announced the opening of the company’s 147th store this past weekend with the grand opening of a new 8,451-sq.-ft. store located in the Interstate Shopping Center in Ramsey, N.J.

  • Earth Day is in the bag

    Target plans to give away one million reusable shopping bags on Sunday, April 17 in line with the release of its weekly ad featuring an assortment of environmentally-friendly products in conjunction with Earth Day on April 22.

  • Safeway kicks off fundraising campaign for people with disabilities

    PLEASANTON, Calif. — Safeway on Friday announced the start of its companywide fundraising campaign for Easter Seals, Special Olympics, Rebuilding Together and a range of job training programs that help people with disabilities live fuller lives.

  • Macy’s to renovate Chicago store

    New York City -- Macy’s is undertaking a multi-million dollar remodel of its store in Chicago’s Water Tower Place, the Chicago Tribune reported.

    The eight-floor, 227,000-sq.-ft. department store was last renovated in 1996, when it operated as Marshall Field’s. It became Macy’s in 2006.

    The new décor will include a white ceramic floor, brighter lights and silver accents, the report said. The store’s first three levels will receive the lion’s share of the updates.

  • More brand for your buck

    NEW YORK -- Walmart, Target, The Home Depot, Best Buy and CVS took top honors in Interbrand’s annual ranking of the 50 most valuable U.S. retail brands. The U.S. brands are valued in collaboration with Interbrand Design Forum, the retail experience group within Interbrand.

  • IdeaVillage names COO

    WAYNE, N.J. — A company that specializes in "As Seen on TV" products has named a new chief operating officer.

    Ron Boger, who currently serves as EVP of IdeaVillage, will take on the COO role. He will work with company founder Anand Khubani in launching new and innovative products in the mass market.

    Boger is credited with bringing such products as SlimShots, Yoshi ceramic knife, Fushigi ball, and Criss Angel MindFreak magic kits and tricks and more under the IdeaVillage banner and into the mass market.

  • Making sense of Simon’s inflation comment

    When Walmart executives speak about prices, inflation or the nation’s economic condition their comments create quite a stir, and that’s what we saw again this week when Bill Simon spoke to USA Today.

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