Skip to main content

Mass Merchant

  • Investment in online pays off

    ANN ARBOR, Mich.  — Walmart has put a considerable amount of time an effort into its digital business, and that appears to have been well worth it as the company achieved an 82, from a prior-year score of 79, on ForeSee's 2012 rating of Internet retailers. Achieving an 82 is impressive, as a score of 80 is the minimim needed to be considered "superior." The survey scored all retailers on the list out of a 100.

  • Target.com falls just shy of 'superior' on customer satisfaction list

    ANN ARBOR, Mich.  — Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

    With the lowest score on the list being 69 and the highest being 89, achieved by Amazon.com, most retailers on the list had a score in the 70s, while 36 on the list earned the distinction of scoring 80 or higher. The scores are based on a 100-point scale.

  • Top 20 e-retailers in customer satisfaction; Amazon on top

    Ann Arbor, Mich. -- Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee. Amazon outdid its 2011 score, climbing three points to 89, and four points higher than the second highest scoring websites, Apple.com (85) and QVC.com (85). (Scores of 80 or higher on ForeSee's 100-point scale are considered superior customer satisfaction performances.)

  • Walmart, Sam's Club offer opportunity to support children's charity

    SALT LAKE CITY — Walmart and Sam's Club is offering customers and members the opportunity support the Children's Miracle Network. Now through June 15, Walmart customers and Sam's Club members can make a donation of any amount at the retailers' registers to support the Children's Miracle Network Hospital in their community.

  • Regional malls alive and kicking

    That’s not a bad headline leading into RECon 2012 next week in Las Vegas. Not that I can take credit for the verbiage; “Regional malls alive and kicking” is a report issued Tuesday by SNL Real Estate, Charlottesville, Va.

  • Online sales give Macy's a big boost in Q1

    CINCINNATI — Macy's Inc. reported a significant increase in sales for the first quarter, thanks to a strong performance in its online business. The company reported that total sales for the quarter increased 4.3% to $6.1 billion. Online sales for the quarter increased 33.7% and contributed 1.5 percentage points to the company's same-store sales increase of 4.4% for the period.

    Macy's Inc. reported an earnings increase of 43% to 43 cents per diluted share, compared with 30 cents per diluted share in the same period last year.

  • Bed Bath & Beyond to acquire Cost Plus

    Union, N.J. -- Bed Bath & Beyond Inc. said that it has reached a definitive agreement to acquire Cost Plus in an all cash transaction. The deal is valued at some $495 million, according to Reuters.

    Based in Oakland, Calif., Cost Plus currently operates 259 stores under the names World Market, Cost Plus World Market, Cost Plus Imports, and World Market Stores in 30 states.

  • Nicole Richie to design latest Impulse collection for Macy's

    NEW YORK — Macy's has partnered with fashion icon Nicole Richie (daughter of famed singer Lionel Richie) for an exclusive line for the company's Impulse division. Nicole Richie for Impulse will launch in 100 Macy's stores and at Macys.com in September and will feature apparel inspired by Richie's trendsetting personal style, including 1970s influenced silhouettes, prints and fabrications, the company said.

X
This ad will auto-close in 10 seconds