-
Shoppers get e-satisfaction from luxury retailers
ANN ARBOR, Mich. — Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee. Luxury brands have an aggregate score of 77 on the study's 100-point scale, falling just short of the average score of the top 100 online retailers overall (78).
-
Shopko promotes former Kohl’s exec to president
GREEN BAY, Wis. — Shopko has promoted Jill Soltau to president. She will retain her position as the retailer’s CMO.
Soltau has more than 25 years of experience in the retail industry and joined Shopko in 2007 as SVP and GMM of apparel and accessories. In 2009, she was promoted to EVP and CMO. Prior to joining Shopko, Soltau held several senior level positions in merchandising, planning and private brand at Sears and Kohl's department stores. She started her career with Carson Pirie Scott in Milwaukee.