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Mass Merchant

  • Customer Growth Partners Forecasts Humbug Holiday Sales, With Anemic 2.9% Retail Growth

    By Craig Johnson, president, Customer Growth Partners

  • Hand & Stone opens fourth Chicagoland spa

    Chicago — Hand & Stone Massage and Facial Spa has leased 3,200 sq. ft. at Heritage Plaza in Carol Stream, Ill. This is the fourth Hand & Stone location in the Chicagoland area as the company continues to expand in the region.

    Heritage Plaza is a 128,871-sq.-ft. shopping center anchored by Jewel Osco. CBRE www.cbre.com represented the management company, Inland American Retail Management LLC. Baum Realty Group represented Hand & Stone.

  • Century 21 rolls out out same-day delivery at downtown NYC location

    Century 21 has enlisted retail concierge service Hobson to offer same-day delivery to hotels and homes in Manhattan from their downtown flagship location.

    For “a small fee,” customers will be able to drop off their purchases at the Century 21 Hobson booth on the ground floor of the newly renovated store for guaranteed same-day delivery.

  • Survey: Nine-in-10 consumers plan holiday shopping in stores

    San Francisco – Almost nine-in-10 (88%) consumers will shop in stores this holiday season, compared to 75% who will shop online and 16% who will shop via mobile device. A new Harris Interactive survey co-sponsored by Aerohive Networks and Euclid also shows that physical retailers still need to address consumer concerns regarding in-store holiday shopping.

    Specifically, consumers are most concerned about crowds (42%), lines (29%), and out-of-stock items (15%) affecting their in-store holiday shopping this year.

  • Toys ‘R’ Us enhancing loyalty program for holiday shoppers with three new incentives

    Wayne, N.J. -- Toys “R” Us is expanding its point-based Rewards “R” Us loyalty program as it gears up for one of the most competitive holiday seasons in years. The added incentives include a first-ever, private pre-Black Friday incentive.

  • CPG Holiday Forecast: Humbug sales, with only 2.9% growth

    New Canaan, Conn. -- Continuing a two-year slide in retail spending momentum, American shoppers will generate only a lackluster 2.9% rise in holiday sales, according to Customer Growth Partners’ 13th Annual Holiday Forecast. The CPG report paints a scenario that is decidedly less cheery than some of the other holiday forecasts that have been released to date.

  • OfficeMax to open most locations at 8 p.m. Thanksgiving Day

    OfficeMax has joined the growing list of retailers that plan on opening most of its stores at 8 p.m. Thanksgiving, ahead of Black Friday. The office supplies, technology and business services retailer will entice consumers with doorbuster deals and significant Black Friday savings at OfficeMax.com starting at 12:01 a.m. EST Thanksgiving morning.

    The OfficeMax Black Friday shopping event will run through Saturday, Nov. 30, in stores and online.

  • OfficeMax opens most stores Thanksgiving night

    Naperville, Ill. – Count OfficeMax as the latest in a growing list of retailers opening its doors at 8 p.m. local time Thanksgiving night (as permitted by law). Online Black Friday discounts at OfficeMax.com start at 12:01 a.m. EST Thanksgiving morning.

    The OfficeMax Black Friday shopping event will take place for three days from Thursday, Nov. 28 to Saturday, Nov. 30 in stores and at OfficeMax.com.

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