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Report: Target data breach impacts customer service response times
New York – There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.
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Franklin Flea returning to Philadelphia in April
Philadelphia — Franklin Flea’s successful holiday season earned the once-a-week indoor flea market a return booking for April.
Starting back in November, Franklin Flea brought local artisans and vendors together in Center City Philadelphia to showcase handmade, repurposed and antique items as well as an assortment of artisan foods.
